Privacy Policy

1. Information for users 

“PUNTO ZERO CENTROS DE OCIO, S.A.U” (Holiday World Maspalomas), hereinafter the CONTROLLER, is responsible for processing the User’s personal data and you are hereby informed that these data will be processed in accordance with the provisions in the current regulations on personal data protection, European Regulation EU 2016/679 of 27th April 2016. (GDPR) Organic Law 3/2018 of 5th December on Personal Data Protection and Guarantee of Digital Rights (LOPGDD) and the Internet Law, LSSICE, Spanish acronym for Spain’s Law on Information Society Services and Electronic Commerce. Law 34/2002 of 11th July, and consequently, we provide the following processing information:

Purposes of the processing: To maintain a commercial relationship with the User. The operations contemplated for the processing are: 

Sending commercial advertising publications by email, SMS, MMS, social communities and any other electronic or physical medium, present or future which enables commercial communications. These communications will be made by the CONTROLLER and related to its products and services, or by its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data. Conducting statistical studies. Processing orders, quotes, applications or any type of request made by the user through any of the means of contact provided. Sending the website news bulletin 

Legal basis: GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: Data shall be stored for no longer than is necessary to maintain the purpose of the processing and when they are no longer necessary for such purpose, they shall be eliminated with appropriate safety measures to guarantee pseudonymisation of the data or their total destruction.

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so. 

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

2. “Contact” section 

The “Contact” section contains a form which can be used to send a message, query or concern to Holiday World Maspalomas. In addition, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, they can register for a newsletter. Consent to profile analysis is also requested. 

Purposes of the processing:

  1.   So the data subject can send messages, queries or concerns. 

  2.   To include the data subject on the mailing list for the newsletter on new developments. 

  3.   Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile. 

Legal basis: GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

3. “Birthday Request” Section 

The “Birthday Request” section  contains a form for requesting a Birthday Celebration in the various activities available at Holiday World Maspalomas. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing: 

  1. So the data subject can send the birthday reservation request. 

  2. If consent is given, inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3. Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary, to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to the User: 

Contact details for exercising your rights: See Section 12


4. “Group Reservation Request” Section 

The “Group Reservation Request” Section  contains a form for requesting reservations in the various activities for groups available at Holiday World Maspalomas. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing:

  1.  So the data subject can send the group booking application. The purpose is also to

  2.  include the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12


5. “Travel Agent Subscription” Section 

The “Travel Agent Subscription” section contains a form for subscribing as a Travel Agent at Holiday World Maspalomas. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing:

  1.  So the data subject can send the Travel Agent subscription application .

  2.  Inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

6.  “Wooland Fun Park” Section 

The “Wooland Fun Park” section contains a form for purchasing tickets to the Holiday World Maspalomas park. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing: 

  1.   So the data subject can purchase tickets. 

  2.   Inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

7. “Bowling” Section 

The “Bowling” section contains a form for booking/purchasing tickets for a bowling alley at the Holiday World Maspalomas park. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing: 

  1.  So the data subject can book/purchase tickets for a bowling alley.

  2.  Inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

8.  “Escape Room” Section 

The “Escape Room” section contains a form for booking/purchasing tickets for the Escape Room at the Holiday World Maspalomas park. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing: 

  1.  So the data subject can book/purchase tickets for the Escape Room. 

  2.  Inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 


9. “Karaoke” Section 

The “Karaoke” section contains a form for Karaoke passes at the Holiday World Maspalomas park. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. Consent to profile analysis is also requested.

Purposes of the processing:

  1.  So the data subject can book/purchase Karaoke passes. 

  2.  Inclusion of the data subject on the mailing list for the newsletter on new developments. 

  3.  Profile Analysis: In order to offer products and services in accordance with your interests and to improve our services, we produce a commercial profile, based on the information provided, using statistical procedures. As a result of the statistical study, we can conduct a profile analysis and send more personalised Marketing communications in accordance with your preferences. The following data detailed below may be included in the profiles produced on the customer: data provided personally or which may have been generated during the use of “Holiday World Maspalomas” products and services; contact details (such as name, address, ID No., email, mobile number);additional information (such as preferred hotel, the one most used or hobbies); user identification data (such as customer number or contract number); customer history (such as reception of offers, accommodation data, preferences); data on apps, prize draws, competitions, websites, landing page and social media.  Automated decisions will not be taken on the basis of said profile.

Legal basis: GRDP 6.1b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12


10. “Work with us” Section 

The “Work with us” section  contains a form for attaching a curriculum vitae for possible staff recruitment by Holiday World Maspalomas. Furthermore, if the data subject marks the Check Box “I would like to receive information on new developments and promotions”, he or she can subscribe to our newsletter. 

Purposes of the processing:

  1. So the data subject can send the Travel Agent subscription application .

  2. Inclusion of the data subject on the dispatch list for the new developments newsletter. 

Legal basis: 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes 

Criteria for storing data: data shall be kept for no longer than is necessary to maintain the purpose of the processing and in any event they shall be eliminated when the data subject unsubscribes from the newsletter or requests the erasure of his or her data.  

Updating the data: In the event of any change in your data, please notify us in writing as soon as possible so we can keep your data duly updated. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

11. “Newsletter” tab.

Through the “Subscribe” tab, subscription to the Newsletter.

Purposes of the processing: Subscription to the informative Newsletter.

Legal basis: GRDP 6.1a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes

Data storage criteria: data will be stored as long as there is a mutual interest in maintaining the subscription to the Newsletter. 

Communication of the data: The data shall not be communicated to third parties, unless there is a legal obligation to do so.

Rights accorded to Users: 

Contact details for exercising your rights: See Section 12

 

12. Contact details for exercising your rights:

“PUNTO ZERO CENTROS DE OCIO, S.A.U” registered address at calle Suarez Naranjo, nº 45, C.P. 35004, Las Palmas de Gran Canarias, Las Palmas. Spain. 

Or by email to: info@holidayworldmaspalomas.com 

 

13. “Social Media” links. 

The links redirecting the website to various social media profiles like Facebook, Twitter, Instagram, YouTube, etc. which belong to “PUNTO ZERO CENTROS DE OCIO, S.A.U” have been designed to provide users with direct access so they can interact, express opinions, ideas and other comments related to the company, its services and products. The company “PUNTO ZERO CENTROS DE OCIO, S.A.U”,cannot be held liable for comments, photos or videos published by the community of users, although it may veto, delete or remove improper or inappropriate comments, photos or videos.  For liability with regard to the various social media platforms, please see their own Privacy Policies.

 

14. Obligatory or optional nature of the information provided by the user. 

By marking the corresponding boxes and entering data in the fields marked with an asterisk (*) on the contact form or presented in downloadable forms, Users expressly, freely and unequivocally accept that their data are required for the provider to handle their request. Entering data in the remaining fields is optional. The User guarantees that the personal data provided to the CONTROLLER are true and accepts responsibility for communicating any change. The CONTROLLER informs and expressly guarantees users that their personal data will not be assigned under any circumstances to third parties and before any type of assignment of personal data is made Users will be asked for their express, informed and unequivocal consent. All data requested through the website are obligatory, as they are required to provide an optimum service to the User  In cases where users do not provide all the data, there can be no guarantee that the information and services provided will be fully tailored to their needs 

 

15. Security measures. 

Pursuant to the provisions in the current personal data protection regulations, the CONTROLLER complies with all the provisions in GDPR and LOPDGDD for the processing of the personal data that it controls and manifestly with the principles described in GDPR Article 5 and LOPDGDD Article 4, and so they are processed lawfully, fairly and in a transparent manner in relation to the data subject and are appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed. The CONTROLLER guarantees that it has implemented the appropriate technical and organisational policies to apply the security measures laid down in GDPR and LOPDGDD for the purpose of protecting Users’ rights and freedoms and the appropriate information has been communicated to them so that they can exercise those rights and freedoms.

16. Links.

This privacy policy only applies to the website of https://www.holidayworldmaspalomas.com/ The policy is not guaranteed in access though links to this site, nor in access to links from this site to other websites. 


17. WEBSITE content.

Total and partial reproduction is forbidden, including the capture of the content on any support, without express authorisation from “PUNTO ZERO CENTROS DE OCIO, S.A.U”

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