General Terms


Owner: PUNTO ZERO CENTROS DE OCIO, S.A.U. Company registered in the Mercantile Registry of Las Palmas at volume 1,489, folio 204, section 8, page GC-23.571 and inscription 1. Corporate and legal address : c/ Suárez Naranjo nº 45, 35004 Las Palmas de Gran Canaria, Spain
Email address for this portal:
Phone: +34 928 73 04 98


2.1. These conditions are intended to regulate access, navigation and use of the website under the domain However, and regardless of them, Punto Zero Centros de Ocio SAU may establish specific conditions that regulate the use and/or contracting of specific services offered to Users through this website.

2.2. The use of the website by a third party attributes the condition of user, which implies, without reservations of any kind, the adhesion of the latter to the general conditions that Punto Zero Centros de Ocio SAU has published at each moment in the website http://  is accessed, and they will be available to users. In this sense, the user will be understood as the person who accesses, browses or uses the services developed on the website http://


The user assumes responsibility for the use of the Website http: //, which must be governed in accordance with the provisions of the Law, morality and public order, expressly forbidden to try to access the email accounts of other users or restricted areas of the computer systems of http: // and, where appropriate, extract information.

The user agrees not to introduce programs, applets, viruses, macros, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of the website owner. In this regard, Punto Zero Centros de Ocio SAU is exempt from any type of failure or computer virus introduced by third parties. Finally, the User agrees to comply with all the requirements set forth in relation to intellectual, industrial and other similar property rights.

3.1. Userregistration

In general, access and use of information, content and services will not require prior subscription or registration of users.

However, the provision and use of any service can be conditioned to the prior completion of the corresponding registration or user form in the sections of the website that are specified.

All information provided by the user through the completion or registration procedures must be truthful. For these purposes, the user guarantees the authenticity of all data necessary for the subscription of services. In any case, the user will be solely responsible for any false or inaccurate statements made and for the damages caused to the owner of the website or to third parties for the information provided.


On the website the user is provided with information and sale of tickets for attractions, karaoke, bowling, escape room and other services of the Holidayworld Maspalomas Centre, as well as gastronomic offering and celebration of events, without prejudice to others related to the centre's activity


To proceed with the use of the different purchase services offered on the Portal, the User must follow all specifications and instructions collected at each moment of the purchase process on the screen, completing for this purpose the information required by the forms set forth in the Portal

These General Contract Conditions will become part of the contract with the User at the time of express acceptance by the User, expressed through the completion and submission of the purchase data entered in the form.

For purchasing tickets, once the purchase process is finished, the User will receive a purchase ticket with a barcode by email that will be the entrance to the park site for the selected activity. Said Ticket may not be photocopied, manipulated, or damaged as it would be cancelled immediately.

The ticket acquired through the Portal for a specific date will be valid only for that date. 

5.1. Procedures for access to the site

The reservation is maintained a maximum of 15 minutes after the reserved time. Once this time has elapsed, the Centre has the right to cancel and the amount paid will not be refundable. 

An identification document can be requested both at the park ticket office and at the Bowling Centre, especially to verify the discount for residents in your case.

With the issuance of the Ticket, all the requirements for making available the invoice replacement document, in accordance with RD 1619/2012 of November 30, which approves the Regulation on billing obligations, are fulfilled.

Said purchase implies acceptance of the Park's operating rules.

5.2- Changes and returns

The tickets are personal and non-transferable.

Our return policy is as follows, being different in the amusement park and bowling alley, from the karaoke rooms and the escape room. 

- WOOLAND PARK, SWING BOWLING: No refunds are given. It is only permitted to change the date at the proposal of the client and at the disposal of the centre. The client has the option to change up to a maximum period of 3 months.

- KARAOKE, SCAPE ROOM: Refunds will be made up to 72 hours before the booking date. (Refunds will be made on the 25th of each month). After the 72 hour period, it can only be changed for another date, according to availability. Maximum 3 months for the exchange and only 1 change is allowed, after this modification, the customer will not be entitled to any more changes.


6.1.Punto Zero Leisure Centres SAU reserves the right to close the Park, without prior notice, for adverse weather, capacity, safety or public health reasons

6.2. Punto Zero Leisure Centres SAU is not responsible if any of the following cases occur: User error when entering their data in the registration form; Incorrect or bad faith use of the services offered on the web by the user; Lack of user diligence in the custody of personal data; Delay or non-receipt by the user of the confirmation of registration by email, or any other anomaly during the process caused by network problems or the electronic device used by the user to connect or any other fact or situation that is not reflected in the present General Conditions and that is not attributable to the acts, decisions or will of our staff, of an exceptional, fortuitous or force majeure.

6.3. Punto Zero Leisure Centres SAU responds solely and exclusively to the services provided by it and the content directly originated by the Portal itself subject to these conditions and reserves the right to temporarily suspend the provision of the service without prior notice to the User as long as necessary to carry out maintenance, updating or improvement of the service.

6.4. Punto Zero Leisure Centres SAU does not ensure the availability and permanent continuity of the Portal due to interruptions, failures, etc. nor shall it be liable for Punto Zero Centros de Ocio SAU damages and losses may be caused to Users by computer viruses or external agents that third parties may deposit in the Portal or in electronic documents and files stored in the computer system

In any case, it is necessary to try to solve the problems that may arise in order to arrive at a quick and satisfactory solution of the incidents, to the extent of its possibilities.


All contents that are accessed through the service provided on the website are subject to the Intellectual and Industrial Property Rights of, so they cannot be used, duplicated, distributed, sold, exploited or any other form for commercial or non-commercial purposes, without prior and mandatory consent and in writing by the owner. Likewise, he will be responsible for the brands, logos and other distinctive signs that are incorporated in any part of the Portal and that are its property, as well as the owner of all Intellectual or Industrial Property rights or as a licensee thereof. All the contents and integral parts of the website have been included in accordance with the principles of good faith, with information coming totally or partially from sources external to the entity itself, which is why Punto Zero Centros de Ocio SAU is not responsible in any way for the inaccuracy or non-updating of the content offered. On the contrary, all content from internal sources will be duly identified with its copyright. The entity reserves the right or power to make any change at any time without prior notice. All content included in the page from internal sources that bear their copyright identification sign, are the sole and exclusive responsibility of Punto Zero Centros de Ocio SAU.


Read the privacy policy on the website


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Punto Zero Centros de Ocio SAU reserves the right to deny or withdraw access to the website and/or services offered without prior notice, at its own request or from a third party, to those Users who breach these General Conditions of use on the website http: //


In the event that links or hyperlinks to other Internet sites are available on the website, Punto Zero Centros de Ocio SAU will not exercise any type of control over said sites and contents. Under no circumstances will Punto Zero Centros de Ocio SAU assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained. None of these hyperlinks or other Inter sites will imply any type of association, merger or participation with the connected entities.


The owner of the website reserves the right to modify, develop or update the conditions of use of this portal at any time and without prior notice. The user will be automatically bound by the conditions of use that are in effect at the time they access the website, so you must periodically read these conditions of use.


Punto Zero Centros de Ocio SAU declares that it has adopted all the necessary measures, within its possibilities and the state of the technology, to guarantee the functioning of the Website and the Contents and avoid the existence and transmission of viruses and other harmful or malicious components to users.

If the user is aware of the existence of any content that is illegal or against the law or that could be an infringement of intellectual and/or industrial property rights, he must immediately notify the owner of the website so that it can take timely measures


All disputes or claims arising from the interpretation or execution of this Legal Notice will be governed by Spanish law, and will be subject to the jurisdiction of the Courts and Tribunals of San Bartolomé de Tirajana (Las Palmas) .


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