FAQs

We solve all your doubts

• Are there alternatives for gluten intolerants and allergic people?

  Yes, our restaurants have a gluten-free offer and information about the allergens found in every dish.

• What transport is best to get to Holiday World, if I don't come by car?

  In that case, the best is arriving by taxi or public transport (bus lines 1, 30, 70).

• Can I bring food from home?

  For security reasons we do not allow food that has not been purchased inside the centre.

• Can food be taken out of the centre?

  Yes, check with the point of sale for recyclable material to take away take your food.

• Is there a first aid kit?

  Yes, we have a first aid kit and we comply with all health and safety regulations.

• Are animals allowed?

  For safety reasons we do not allow animals into the centre with the exception of guide dogs for people with reduced visibility who can prove it with the corresponding documentation.

• What about public transport?

  The next bus lines stop near Holidayworld Maspalomas: 1, 30, 70.

• How do I get there by car?

  By taking the motorway exit GC-500 San Fernando/Maspalomas.

• Is there more than one entrance?

  The centre has a main entrance through Finnair Avenue, but you can access directly to some of our businesses or through the parking from Touroperador Tui Avenue.

• Is the parking lot guarded?

  Yes, we have surveillance and security cameras. However, the centre is not responsible for any damage suffered by the vehicles.

• What are the car park rates?

  In order to enjoy the facilities even more, the first four car park hours are totally free.

• Is there a parking area?

  We have 400 underground parking spaces.

• Is there a breastfeeding area?

  Yes, we have a space reserved for this purpose.

• Are there any special services for babies?

  We have baby changers in the bathrooms, a breastfeeding area and areas designed to warm up their food. Babies are always welcome at HW!

• Are there strollers available?

  Children can access with their own strollers but we don’t have any available to customers.

• Are credit cards accepted?

  Yes, every point of sale in the park accept several types of credit card.

• Are there ATMs?

  Yes, the centre has several ATMs available to customers.